Retrieve guest items from cars, bus, vans and carts; Grasp, lift, carry and/or load luggage and packages onto a bell cart in excess of 600 lbs; Transport items throughout hotel to designated room; Navigate bell cart through public areas, guest room corridors and to elevators; Escort customers to accommodations, visually inspect room and telephone deficiencies such a towels to Housekeeping immediately; Point out room features and directory for reference.Listen and respond to guest inquiries using a positive clear speaking voice; Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service etc. Unload luggage organize and store luggage as necessary in a designated area. Pick up and deliver valet from and to guest rooms. Polish bell carts. Greet customers immediately with a friendly and sincere welcome; Be attentive, and calm during heavy hotel activity as well as emergencies. Read and match claim tickets and detach portion to give to guest, if applicable.